FAQS – Frequently Asked Questions


How do I schedule a donation pick up?

Three easy ways to donate:

  1. Schedule online through the PickUpPlease.org Scheduling Webpage.
  2. Call 1-800-775-VETS (8387)
  3. Email our scheduling service department at info@pickupplease.org

What areas of the country do you pick up donations in?

Our donation areas are determined by address. Please check the availability of donation pickup service in your area by scheduling a donation pickup online.

For a basic list of some of the states and cities we service, visit our Donation Pickup Service Areas webpage.

If you think we should pick up donations in your area, email us at info@pickupplease.org. We’re adding new donation service areas all the time! We would appreciate your feedback!

What days and times do you pick up donations?

The day and time of your donation pickup depends on the route in your area. You can choose a donation pickup day when you schedule your donation pickup through our online scheduling system.

Sorry – We cannot schedule a specific donation time. Our trucks are on the road by 8:00am each day and continue working until their route is finished. This is usually around 5:00pm, or you can request to have no reminder call if you wish.

Will I get a reminder call or email before my donation pickup?

A reminder call will be given the morning of the pick up. Also an email reminder will be sent the day before your pickup. An additional call can be made if specifically requested.

What if the weather is bad? Will you still pick up my donations? Should I still put my donations outside if it’s raining or snowing?

Our trucks pick up rain or shine. However, if the roads are hazardous, the local pick up service may contact you to reschedule your pickup.

What items do you accept for donations?

Click here for a comprehensive list of acceptable donations. As a general rule of thumb, we only accept items that are small and light enough for one person to easily load into the truck. Special accommodations can be made by contacting us through our website or calling local store managers directly.

Where should I place my donated items? Do they need to be outside my home?

We pickup from the ground level outside your home, preferably visible from the street.

Drivers are not allowed to enter private residences. All donations must be left outside your home in bags or boxes, clearly marked “VVA Pickup”.

We may be able to accommodate special circumstances. Call your local store manager to discuss.

I have large items to donate. Can your driver help me carry it outside my home?

Sorry – In most cases, we cannot enter your home to remove donations. We strongly prefer to have the donation outside the home in order to eliminate possible damage to property. A special request may be granted by the local pick up service. Contact a local store for more information.

Can I drop off my donations? Where? What our the donation center hours?

Click here for a list of Donation Centers. Drop off hours are Monday – Saturday, 8:00am to 6:00pm.

How do I re-schedule or cancel a donation pick up?

Donation pickups can be re-scheduled or cancelled in three ways:

  1. Schedule online through the PickUpPlease.org Scheduling Webpage.
  2. Call 1-800-775-VETS
  3. Email customer service at info@pickupplease.org

I made a donation and I need a donation receipt. Can you send me one?

You can request a donation receipt using any of the following methods:

  1. Request a tax receipt online through our Donor Services webpage.
  2. Call 1-800-775-VETS
  3. Email customer service at info@pickupplease.org

Where do my donations go? Do they help veterans?

Your donations go to support the services and programs of the Vietnam Veterans of America (VVA).  The majority of the funding for the VVA comes from your generous support.  VVA solicits the donations by various marketing techniques and profits from the donations by selling them through contractual agreements with qualified retailers. This allows the VVA to concentrate on their mission, to support all veterans – Past, Present & Future.

I have a question or comment about a donation I made. How can I contact your organization?

Yes. Email customer service at info@pickupplease.org or Call 1-800-775-VETS