FAQS – Frequently Asked Questions


How do I schedule a donation pick up?

Three easy ways to donate:

  1. Schedule online through the PickUpPlease.org Scheduling Webpage.
  2. Call 1-800-775-VETS (8387)
  3. Email our scheduling service department at info@pickupplease.org

What areas of the country do you pick up donations in?

Our donation areas are determined by address. Please check the availability of donation pickup service in your area by scheduling a donation pickup online.

If you think we should pick up donations in your area, email us at info@pickupplease.org. We’re adding new donation service areas all the time! We would appreciate your feedback!

What days and times do you pick up donations?

The day and time of your donation pickup depends on the route in your area. You can choose a donation pickup day when you schedule your donation pickup through our online scheduling system.

Sorry, we cannot schedule a specific donation time. Our trucks are on the road by 8:00am each day and continue working until their route is finished around 5:00pm.

Will I get a reminder call or email before my donation pickup?

A reminder call will be given the morning of the pick up. Also an email reminder will be sent the day before your pickup. An additional call can be made if specifically requested.

What if the weather is bad? Will you still pick up my donations? Should I still put my donations outside if it’s raining or snowing?

Our trucks pick up rain or shine. However, if the roads are hazardous, the local pick up service may contact you to reschedule your pickup.

What items do you accept for donations?

Click here for a comprehensive list of acceptable donations. As a general rule of thumb, we only accept items that are small and light enough for one person to easily load into the truck. Special accommodations can sometimes be made by contacting us at 1-800-775-8387 or info@pickupplease.org.

What condition should my donations be in?

We prefer to pick up items that are like new or gently used and are not in need of repair.

I have large items to donate. Can your driver help me carry it outside my home?

As a general rule, we only accept items that are small and light enough for one person to easily lift and carry. Our drivers are not allowed help due to liability reasons.

We prefer to pick up from the ground level outside your home, visible from the street, as the drivers are not allowed to enter private residences. We strongly prefer to have the donation outside the home in order to eliminate possible damage to property. A special request may be granted by the local pick up service, please contact 1-800-775-8387 for more information.

Where should I place my donated items? Do they need to be outside my home?

We pickup from the ground level outside your home, preferably visible from the street.

Drivers are not allowed to enter private residences. All donations must be left outside your home in bags or boxes, clearly marked “VVA Pickup”.

We may be able to accommodate special circumstances, please give us a call at 1-800-775-8387.

Do I have to be home during my donation pickup?

There is no need to be home during your donation pickup. Simply have the donations clearly marked “V.V.A.” in a visible location outside your home and our driver will pick them up.

Is there a limit on how much I can donate at a time?

We request that you limit the amount of bags and boxes to 25 per pickup, additional pickups can always be scheduled.

Do you pick up in gated communities?

Typically, donors who live in a gated community are asked to either provide a visitors code for the driver or let the guard know ahead of time that we are coming on your scheduled date. Please call our Donor Service team at 1-800-775-VETS(8387), they will be able to notify the local driver of your request.

Do you pick up at apartment buildings?

We prefer to pick up from the ground level outside your apartment building. The drivers are not allowed to enter private residences or secured areas. Typically, our drivers are not allowed to go past the 2nd floor. Special accommodations can sometimes be made. Please call our Donor Service Team at 1-800-775-VETS(8387) to check the policies in your area. 

Do you pick up at storage units?

Typically, we are only able to schedule donation pickups for residential properties, but special accommodations can sometimes be made. Please call our Donor Services Team at 1-800-775-VETS(8387) to check the policies in your area.

Can I drop off my donations? Where? What our the donation center hours?

Click here for a list of Donation Centers. Drop off hours are Monday – Saturday, 8:00am to 6:00pm.

How do I re-schedule or cancel a donation pick up?

Donation pickups can be re-scheduled or cancelled in three ways:

  1. Schedule online through the PickUpPlease.org Scheduling Webpage.
  2. Call 1-800-775-VETS
  3. Email customer service at info@pickupplease.org

Are my donations tax deductible?

Your donations of clothing and household items are tax deductible. The driver will leave you a signed & dated tax receipt at the time of donation pickup. You can fill out the tax receipt based off what items you donated. The receipt is proof that we picked up a non cash donation from you.  The donor is responsible for determining the value of their donations and listing them out accordingly.

I made a donation and I need a donation receipt. Can you send me one?

You can request a donation receipt using any of the following methods:

  1. Request a tax receipt online through our Donor Services webpage.
  2. Call 1-800-775-VETS
  3. Email customer service at info@pickupplease.org

Where do my donations go? Do they help veterans?

Our goal is to make sure your donations help the most amount of veterans possible. That means giving away some of the items free of charge through one of our many homeless and low income veteran programs. It also means selling the items to raise funds for all of our other veterans services. The Vietnam Veterans of America helps thousands of veterans every year. The majority of our funding comes from your generous donations. You can learn more about the work we do with all U.S. Veterans at VVA.org. Thanks for asking!

I have a question or comment about a donation I made. How can I contact your organization?

Please email our Donor Service Team at info@pickupplease.org or Call 1-800-775-VETS