This is the Privacy Policy for Pickup Please, including www.pickupplease.org and associated websites that link to this policy (collectively, “PUP,” the “Sites,” “we,” “our,” or “us”). This Privacy Policy describes how we collect, use, and share the information of individuals who visit our Site.


When using our Sites, you may voluntarily provide information about yourself, including your name, postal address, email address, phone number, and any other information you choose to provide. We collect this information when you make a donation and schedule a pickup of items, register an account, contact customer service, or interact with us for any other purpose.

We also automatically collect information relating to your interactions with us and our Site, including browser type, IP address, pages visited and other activities on the Site, device type, time and date of visit, and other information we collect through the use of cookies, web beacons, server-side tracking, and similar technologies. See the “Digital Advertising & Analytics” section of this Privacy Policy to learn more about the use of this information and the choices available to you.


We may use your information for any lawful purpose, including the following:

  • To fulfill your pickup request (e.g., our truck driver uses the street address to pick up the donated goods);
  • To respond to your inquiries;
  • To communicate with you about your interest in making additional donations in the future to entities to which we provide services and otherwise to send marketing materials that may be of interest to you;
  • To operate and improve our services; to operate, personalize, and improve the Site, including for advertising and analytics purposes;
  • To prevent and detect fraud;
  • To comply with the law and maintain the security of the Site; or
  • As otherwise disclosed at the time information is collected.

We may share the information we collect with other parties, including the following:

  • With Vietnam Veterans of America, Inc. (“VVA”), Veteran’s Voice of America, and other charities to which we provide services;
  • With third-party service providers or vendors who process data on our behalf to help our business operations, such as email service providers;
  • With third parties for marketing purposes;
  • When we are compelled to do so by a governmental agency, court, or other entity (e.g., in response to subpoenas, court orders, or legal process);
  • If we believe your actions violate any law, regulation, or our Terms of Use Agreement, or if you threaten the rights, property, or safety of the Site, operational service providers, suppliers, other customers or users, or any other party;
  • If, in our sole discretion, we believe such disclosure to be necessary or appropriate to investigate or resolve possible problems or inquiries, to protect our business and assets, to defend our interests, and/or to comply with our legal and regulatory requests or obligations;
  • In the event of a bankruptcy, merger, acquisition, transfer of control, joint venture, or other business combination involving us, or our related companies; or
  • With your consent, or as otherwise disclosed at the time of data collection or sharing.

We may share information that has been de-identified or aggregated without limitation.


We may provide links on the Sites to third-party websites or apps, including plug-ins that link to social media sites such as Facebook and YouTube.  These websites and apps are independent from PUP and have their own separate privacy policies.  PUP is not responsible for the privacy practices or content of such third-party websites or apps.  We recommend that you review the third parties’ privacy polices before you visit these websites or apps to learn about their data practices.

The Sites may also include integrated social media tools or “plug-ins,” such as social networking tools offered by third parties.  If you use these tools to share information or you otherwise interact with these features on the Sites, those companies may collect information about you and may use and share such information in accordance with your account settings, including by sharing such information with the general public.  Your interactions with third-party companies and your use of their features are governed by the privacy notices of the companies that provide those features.  We encourage you to carefully read the privacy notices of any accounts you create and use.


We may partner with ad networks and other ad serving providers (“Advertising Providers”) that serve ads on behalf of us and others on non-affiliated platforms.  Some of those ads may be personalized, meaning that they are intended to be relevant to you based on information Advertising Providers collect about your use of the Site and other sites or apps over time, including information about relationships among different browsers and devices.  This type of advertising is known as interest-based advertising.

PUP adheres to the Digital Advertising Alliance (“DAA”) Self-Regulatory Principles in connection with this interest-based advertising activity. You may visit the DAA Webchoices tool at www.aboutads.info/choices to learn more about this type of advertising and how to opt out of this advertising on websites by companies participating in the DAA self-regulatory program.  Additionally, to make choices about interest-based advertising on your mobile device you can download the appropriate version of the DAA’s AppChoices tool at www.youradchoices.com/appchoices. If you delete your cookies, reset your identifier, or use a different browser or mobile device, you may need to renew your opt-out choices exercised through the DAA tools on those browsers and devices.  Note that electing to opt out will not stop advertising from appearing in your browser or applications.  It may make the ads you see less relevant to your interests.

We may also work with third parties that collect data about your use of the Site and other sites or apps over time for non-advertising purposes.  We use Google Analytics and other third-party services to improve the performance of the Site and for analytics and marketing purposes.  For more information about how Google Analytics collects and uses data when you use our Site, visit www.google.com/policies/privacy/partners, and to opt out of Google Analytics, visit https://tools.google.com/dlpage/gaoptout.

  1. U.S. State Privacy Rights

California, Colorado, Connecticut, and Virginia residents have certain rights under state privacy laws with respect to personal data we collect.  If you are a resident of such states, this section of the Privacy Policy contains disclosures required by law and explains rights that may be available to you.

Personal Data We Collect and DiscloseIn the preceding 12 months, Pickup Please collected and disclosed the following categories of personal data:

  • Personal and online identifiers (such as first and last name, address, email address, or unique online identifiers);
  • Commercial or transactions information (such as how often you have donated);
  • Internet or other electronic network activity information (such as browsing history, search history, interactions with a website, email, application, or advertisement);
  • Geolocation information (such as your address);
  • Inferences drawn from the above information about your predicted characteristics and preferences; and
  • Other information about you that is linked to the personal information above.

Categories of Sources. We collect personal data from the following categories of sources:

  • You;
  • Our affiliates;
  • Charities to which we provide services;
  • Our business partners; and
  • Our service providers.

Our Purposes for Processing Personal Data. We use and disclose the personal data we collect for our commercial and business purposes, as further described above in the “How We Use Your Information” section of this Privacy Policy.

Recipients of Personal Information.  We disclose the categories of personal information designated above to the categories of third parties listed in the “Disclosure of Your Personal Information” section of this Privacy Policy for commercial and business purposes.  While we do not engage in the sale of personal information for money, our disclosures of the categories of personal information designated above to the charities to which we provide services may be considered “sales” under the broad definitions contained in relevant state laws.  We share the categories of personal information designated above with advertising vendors and networks for targeted advertising.

Your Rights.  Residents of certain states have rights with respect to the personal data collected by Pickup Please.  You may be able exercise the following rights regarding personal data, subject to certain exceptions and limitations:

  • The right to confirm whether we are processing personal data about you.
  • The right to know the categories and specific pieces of personal data we collect, use, disclose, and sell about you; the categories of sources from which we collected personal data about you; our purposes for collecting or selling personal data about you; the categories of personal data about you that we have sold or disclosed for a business purpose; and the categories of third parties with which we have shared personal data.
  • The right to correct inaccuracies in the personal data we have collected about you.
  • The right to request that we delete the personal data we have collected about you.
  • The right to opt out of (i) the sharing of personal data for targeted advertising (which may be considered a “sale” in some states). However, we do not otherwise engage in “sales” of personal data for money or process personal data for targeted advertising or for profiling in furtherance of decisions that produce legal or other similarly significant effects concerning you.  We do not knowingly sell or share personal data of individuals under 16.
  • The right to receive a portable and readily usable copy of the personal data we have collected about you, to the extent feasible.
  • The right not to receive discriminatory treatment for the exercise of the above privacy rights.

To exercise any of the above rights, please contact us using the following information and submit the required verifying information, as further described below:

  • Online at https://pickupplease.org/consumer-privacy-request/
  • By toll-free number at +1 (800) 775-8387.

Additionally, depending on your state, if you have submitted a request that you believe we have not fulfilled, you may contact us to appeal our decision by sending an email with the subject line “Appeal” to donor@pickupplease.org.

Verification Process and Required Information:  Note that we may need to request additional information from you to verify your identity or understand the scope of your request, although you will not be required to create an account with us to submit a request or have it fulfilled.  We will require you to provide, at a minimum, your name, e-mail address, and phone number.

Authorized Agent:  Depending on your state, you may also designate an authorized agent to make requests on your behalf by designating such an agent in writing or through a power of attorney. We will require the agent to provide us with proof that you have authorized the agent to make requests on your behalf prior to accepting requests from the agent.


Contact us at info@pickupplease.org if you no longer desire to receive emails from PickUpPlease.org.


Your e-mail address and telephone number are used to authenticate your pickup request. Using this information, you may log in to our Site and modify your account with us, including updating your information and modifying or canceling a pickup request.


To prevent unauthorized access, use, or disclosure of information we collect, we have put in place physical, electronic and managerial procedures intended to help safeguard and secure the information.


We reserve the right to change our Privacy Policy. If changes are made to our Privacy Policy, we will publish the updated version of our Privacy Policy here. We encourage you to check this page periodically for updates.


If you have questions about this policy, please contact us by phone at (800) 775-8387 or email at donor@pickupplease.org.

This Privacy Policy was last updated on November 28th, 2023.



Welcome to www.pickupplease.com (also referred to herein as “PUP,” “Site,” “we,” “us,” or “our”). We provide our services to you subject to the notices, terms, and conditions set forth in this Terms of Use Agreement (“Agreement”). By accessing or otherwise using our Site you agree to all of the terms in this Agreement. As such, we strongly advise you to read this Agreement carefully before using our Site.

Using Our Site

Subject to the terms and conditions of this Agreement, PUP hereby grants you a limited, revocable, non-transferable, and non-exclusive license to access and use our Site only for the purpose of scheduling appointments for in-person pickup of items you want to donate to Vietnam Veterans of America (“VVA”) and other charities to which we provide services. You may not make any other use of our site, including commercial uses or on behalf of any third party, except as explicitly permitted by PUP in advance.

Subject to the license provided above, you may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile or otherwise exploit this Site or any portion of it unless expressly permitted by PUP in writing. PUP reserves the right to refuse service, cancel pickup appointment requests, and/or terminate user accounts at its discretion, including, without limitation, if PUP believes that your conduct violates applicable law or is harmful to the best interests of PUP. Your E-mail address and telephone number are used to authenticate your identity should you need to schedule a new pickup request or modify or cancel an existing pickup request you have made with our Site. By using our service you agree that this method and form of authentication is acceptable to you. You will be solely responsible for all access to and use of this Site by anyone using your identification whether or not such access to and use of this Site is actually authorized by you, including without limitation, all communications and transmissions and all obligations (including without limitation financial obligations) incurred through unauthorized access or use.

Minimum Age Requirement

You must be at least 18 years old to use our site. By using our Site you represent that you are at least 18 years old.

Links to Third Party Sites

Our Site may contain links to other sites that are not owned or operated by us (“Third Party Sites”). You agree that PUP is not responsible for these Third Party Sites, including  problems related to their operation, content or use of any of your personal information..

Intellectual Property

All text, graphics, photographs, icons, buttons, audio, video, and software (collectively “Content”) belongs to PUP or its content partners. In addition to protection of each copyrighted work comprising our Content, the collection and arrangement of all such Content contained on our Site is protected as a compilation under United States and international copyright laws. Except as provided in the license above, you may not use our Content without our express written permission.

The text marks “PICKUPPLEASE” and “PICKUPPLEASE.ORG” (and related design marks) are trademarks (or service marks) of PUP (“PUP Trademarks”). All other marks used on our Site are trademarks of their respective owners. Subject to applicable law, you may not use the PUP Trademarks without PUP’s express written permission. You may not use the PUP Trademarks in connection with any product or service, or in any other way, which is likely to create confusion or disparages or dilutes PUP’s trademark rights.

Disclaimer and Limitation of Liability

This Site and the services provided in connection with it are provided on an “AS IS” basis. PUP makes no representations or warranties of any kind, express or implied, as to the operation of our Site or the services provided in connection with our Site. To the fullest extent permitted by law PUP disclaims all warranties either express or implied. PUP does not warrant that our Site will be error free.

From time to time pickup requests scheduled through our Site are not fulfilled. PUP shall in no way be liable to you for cancelled, terminated, or otherwise unfulfilled pickup requests.

To the fullest extent permitted by law, PUP disclaims liability for any damages of any kind arising from your use of our Site, including but not limited to indirect, incidental, punitive, exemplary, special or consequential damages.

Identifying Items You Intend to Donate

When you schedule an appointment for in-person pickup of items you want to donate to a charity to which we provide services it is your responsibility to identify the items you wish to donate using reasonably sufficient means. At a minimum, you should affix a label to all items you intend to donate to the charity. This label should include the words “Donation Pickup” or the name of the charity and the label should be clearly visible to a casual observer when viewed at a reasonable distance. Furthermore, you should set the items you wish to donate outside your residence and at a reasonable distance away from any items on your property that you do not wish to donate (Non-donation Items). Please take special care not to place the items you wish to donate in confusingly close proximity to Non-donation Items that may also be located on your property. Neither PUP nor any charity to which we provide services shall be responsible for Non-donation Items accidentally picked up from your property because of your failure to abide by this section.

Applicable Law and Disputes

This site is created and controlled by a California entity. As such, the laws of the State of California will govern these terms, and conditions, without regard to conflicts of laws.

Any dispute relating in any way to your visit or use of our Site shall be submitted to confidential arbitration in Ventura, California except that, to the extent you have in any manner violated or threatened to violate its intellectual property rights, PUP may seek injunctive or other appropriate relief in any state or federal court in the state of California, and you consent to exclusive jurisdiction and venue in such courts.

Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.


We reserve the right to change our Terms of Use Agreement. If changes are made to this Agreement, we will publish the updated version of our Agreement here. Your consent to any such changes is expressly given by your continued use of our Site.

Effective Date

August 6, 2021