PICKUPPLEASE PRIVACY POLICY AND TERMS OF USE

PRIVACY

This is the Privacy Policy for www.pickupplease.org (“PUP,” the “Site,” “we,” “our,” or “us”). This Privacy Policy describes how we collect, use, and share the information of individuals who visit our Site.

Information We Collect

When using our Site, you may voluntarily provide information about yourself, including your name, postal address, email address, phone number, and any other information you choose to provide. We collect this information when you make a donation and schedule a pickup of items for the Vietnam Veterans of America (“VVA”), register an account, contact customer service, or interact with us for any other purpose.

We also automatically collect information relating to your interactions with us and our Site, including browser type, IP address, pages visited and other activities on the Site, device type, time and date of visit, and other information we collect through the use of cookies, web beacons, server-side tracking, and similar technologies. See the “Digital Advertising & Analytics” section of this Privacy Policy to learn more about the use of this information and the choices available to you.

How We Use Your Information 

We may use your information for any lawful purpose, including the following:

  • To fulfill your pickup request (e.g., our truck driver uses the street address to pick up the donated goods);
  • To respond to your inquiries;
  • To communicate with you about your interest in making additional donations in the future to VVA or other entities with which we provide services to and otherwise to send marketing materials that may be of interest to you;
  • To operate and improve our services; to operate, personalize, and improve the Site, including for advertising and analytics purposes;
  • To prevent and detect fraud;
  • To comply with the law and maintain the security of the Site; or
  • With donor consent, or as otherwise disclosed at the time information is collected.

Disclosure of Your Information

We may share the information we collect with other parties, including the following:

  • With VVA and other charities to which we provide services;
  • With third-party service providers or vendors who process data on our behalf to help our business operations, such as email service providers;
  • With third parties for our own marketing purposes;
  • When we are compelled to do so by a governmental agency, court, or other entity (e.g., in response to subpoenas, court orders, or legal process);
  • If we believe your actions violate any law, regulation, or our Terms of Use Agreement, or if you threaten the rights, property, or safety of the Site, operational service providers, suppliers, other customers or users, or any other party;
  • If, in our sole discretion, we believe such disclosure to be necessary or appropriate to investigate or resolve possible problems or inquiries, to protect our business and assets, to defend our interests, and/or to comply with our legal and regulatory obligations;
  • In the event of a bankruptcy, merger, acquisition, transfer of control, joint venture, or other business combination involving us, or our related companies; or
  • With your consent, or as otherwise disclosed at the time of data collection or sharing.

We may share information that has been de-identified or aggregated without limitation.

Third-Party Links and Tools

We may provide links on the Site to third-party websites or apps, including plug-ins that link to social media sites such as Facebook and YouTube.  These websites and apps are independent from PUP and have their own separate privacy policies.  PUP is not responsible for the privacy practices or content of such third-party websites or apps.  We recommend that you review the third-parties’ privacy polices before you visit these websites or apps to learn about their data practices.

The Site may also include integrated social media tools or “plug-ins,” such as social networking tools offered by third parties.  If you use these tools to share information or you otherwise interact with these features on the Site, those companies may collect information about you and may use and share such information in accordance with your account settings, including by sharing such information with the general public.  Your interactions with third-party companies and your use of their features are governed by the privacy notices of the companies that provide those features.  We encourage you to carefully read the privacy notices of any accounts you create and use.

Digital Advertising and Analytics

We may partner with ad networks and other ad serving providers (“Advertising Providers”) that serve ads on behalf of us and others on non-affiliated platforms.  Some of those ads may be personalized, meaning that they are intended to be relevant to you based on information Advertising Providers collect about your use of the Site and other sites or apps over time, including information about relationships among different browsers and devices.  This type of advertising is known as interest-based advertising.

PUP adheres to the Digital Advertising Alliance (“DAA”) Self-Regulatory Principles in connection with this interest-based advertising activity. You may visit the DAA Webchoices tool at www.aboutads.info/choices to learn more about this type of advertising and how to opt out of this advertising on websites by companies participating in the DAA self-regulatory program.  Additionally, to make choices about interest-based advertising on your mobile device you can download the appropriate version of the DAA’s AppChoices tool at www.youradchoices.com/appchoices. If you delete your cookies, reset your identifier, or use a different browser or mobile device, you may need to renew your opt-out choices exercised through the DAA tools on those browsers and devices.  Note that electing to opt out will not stop advertising from appearing in your browser or applications.  It may make the ads you see less relevant to your interests.

We may also work with third parties that collect data about your use of the Site and other sites or apps over time for non-advertising purposes.  We use Google Analytics and other third-party services to improve the performance of the Site and for analytics and marketing purposes.  For more information about how Google Analytics collects and uses data when you use our Site, visit www.google.com/policies/privacy/partners, and to opt out of Google Analytics, visit https://tools.google.com/dlpage/gaoptout.

Opt-Out Information

Contact us at info@pickupplease.org if you no longer desire to receive emails from PickUpPlease.org.

Accessing and Updating Your Information

Your e-mail address and telephone number are used to authenticate your pickup request. Using this information, you may log in to our Site and modify your account with us, including updating your information and modifying or canceling a pickup request.

How We Protect Your Information

To prevent unauthorized access, use, or disclosure of information we collect, we have put in place commercially reasonable physical, electronic and managerial procedures to safeguard and secure the information.

Updates

We reserve the right to change our Privacy Policy. If changes are made to our Privacy Policy, we will publish the updated version of our Privacy Policy here. However, please rest assured that if our Privacy Policy changes in the future, we will not use your Personal Information in a manner that is materially inconsistent with this Privacy Policy, without your prior consent.

Contact Us

To contact us by phone: (800) 775-8387

To contact us by mail:

Vietnam Veterans of America
Attn: PickUpPlease.org
8719 Colesville Rd. Suite #100
Silver Spring, MD 20910

This Privacy Policy was last updated on August 6, 2021

TERMS OF USE

Welcome to www.pickupplease.com (also referred to herein as “PUP,” “Site,” “we,” “us,” or “our”). We provide our services to you subject to the notices, terms, and conditions set forth in this Terms of Use Agreement (“Agreement”). By accessing or otherwise using our Site you agree to all of the terms in this Agreement. As such, we strongly advise you to read this Agreement carefully before using our Site.

Using Our Site

Subject to the terms and conditions of this Agreement, PUP hereby grants you a limited, revocable, non-transferable, and non-exclusive license to access and use our Site only for the purpose of scheduling appointments for in-person pickup of items you want to donate to Vietnam Veterans of America (“VVA”). You may not make any other use of our site, including commercial uses or on behalf of any third party, except as explicitly permitted by PUP in advance.

Subject to the license provided above, you may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile or otherwise exploit this Site or any portion of it unless expressly permitted by PUP in writing. PUP reserves the right to refuse service, cancel pickup appointment requests, and/or terminate user accounts at its discretion, including, without limitation, if PUP believes that your conduct violates applicable law or is harmful to the best interests of PUP. Your E-mail address and telephone number are used to authenticate your identity should you need to schedule a new pickup request or modify or cancel an existing pickup request you have made with our Site. By using our service you agree that this method and form of authentication is acceptable to you. You will be solely responsible for all access to and use of this Site by anyone using your identification whether or not such access to and use of this Site is actually authorized by you, including without limitation, all communications and transmissions and all obligations (including without limitation financial obligations) incurred through unauthorized access or use.

Minimum Age Requirement

You must be at least 18 years old to use our site. By using our Site you represent that you are at least 18 years old.

Links to Third Party Sites

Our Site may contain links to other sites that are not owned or operated by us (“Third Party Sites”). You agree that PUP is not responsible for these Third Party Sites, including  problems related to their operation, content or use of any of your personal information..

Intellectual Property

All text, graphics, photographs, icons, buttons, audio, video, and software (collectively “Content”) belongs to PUP or its content partners. In addition to protection of each copyrighted work comprising our Content, the collection and arrangement of all such Content contained on our Site is protected as a compilation under United States and international copyright laws. Except as provided in the license above, you may not use our Content without our express written permission.

The text marks “PICKUPPLEASE” and “PICKUPPLEASE.ORG” (and related design marks) are trademarks (or service marks) of PUP (“PUP Trademarks”). All other marks used on our Site are trademarks of their respective owners. Subject to applicable law, you may not use the PUP Trademarks without PUP’s express written permission. You may not use the PUP Trademarks in connection with any product or service, or in any other way, which is likely to create confusion or disparages or dilutes PUP’s trademark rights.

Disclaimer and Limitation of Liability

This Site and the services provided in connection with it are provided on an “AS IS” basis. PUP makes no representations or warranties of any kind, express or implied, as to the operation of our Site or the services provided in connection with our Site. To the fullest extent permitted by law PUP disclaims all warranties either express or implied. PUP does not warrant that our Site will be error free.

From time to time pickup requests scheduled through our Site are not fulfilled. PUP shall in no way be liable to you for cancelled, terminated, or otherwise unfulfilled pickup requests.

To the fullest extent permitted by law, PUP disclaims liability for any damages of any kind arising from your use of our Site, including but not limited to indirect, incidental, punitive, exemplary, special or consequential damages.

Identifying Items You Intend to Donate

When you schedule an appointment for in-person pickup of items you want to donate to the VVA it is your responsibility to identify the items you wish to donate using reasonably sufficient means. At a minimum, you should affix a label to all items you intend to donate to the VVA. This label should include the words “VVA” and the label should be clearly visible to a casual observer when viewed at a reasonable distance. Furthermore, you should set the items you wish to donate outside your residence and at a reasonable distance away from any items on your property that you do not wish to donate (Non-donation Items). Please take special care not to place the items you wish to donate in confusingly close proximity to Non-donation Items that may also be located on your property. Neither PUP nor VVA shall be responsible for Non-donation Items accidentally picked up from your property because of your failure to abide by this section.

Applicable Law and Disputes

This site is created and controlled by a California entity. As such, the laws of the State of California will govern these terms, and conditions, without regard to conflicts of laws.

Any dispute relating in any way to your visit or use of our Site shall be submitted to confidential arbitration in Ventura, California except that, to the extent you have in any manner violated or threatened to violate its intellectual property rights, PUP may seek injunctive or other appropriate relief in any state or federal court in the state of California, and you consent to exclusive jurisdiction and venue in such courts.

Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.

Updates

We reserve the right to change our Terms of Use Agreement. If changes are made to this Agreement, we will publish the updated version of our Agreement here. Your consent to any such changes is expressly given by your continued use of our Site.

Effective Date

August 6, 2021