This is the official privacy policy for www.pickupplease.org (also referred to herein as “PUP,” “Site,” “we,” “us,” or “our”). This Privacy Policy (“Policy”) governs the personally identifiable information (“Personal Information”) collected by this site.


Our Privacy Policy is intended to explain our privacy practices, including telling you about the types of information we collect and how we use that information.  

Information We Collect

Our Site is intended to make it easy for you to schedule appointments for in-person pickup of items you want to donate to Vietnam Veterans of America (“VVA”).

Non-Personally Identifiable Information

We may track the Internet Protocol (IP) address which you use to visit this website and analyze this data for trends and statistics, but this information is anonymous and does not include any personally identifiable information.


We may use cookies on our site in order to improve your browsing experience by personalizing your experience on our site, providing a streamlined sign-up and login process, determining which portions of our site are visited and tailoring to best serve your needs. Cookies may be placed by an outside company that performs tracking and statistical analysis of visitor behavior pattern, please note that we have no control over third parties and their business practices.

Personally Identifiable Information

When you schedule a pickup online through our Site we need to know certain information about you so that we can fulfill your pickup request. Whether or not you choose to provide the information we request is entirely up to you however we will not be able to fulfill your pickup request without this information. If you choose to provide information to us, you may be asked to provide your name, address, telephone number, e-mail address, and other identifying information. 

How We Use Your Personal Information

We use your personal information primarily for fulfilling your pickup request. For example, the pickup address you supply us with is the address that our truck driver will stop by to pick-up the items you wish to donate. Also, before our driver stops by your pickup address your telephone number is used to confirm your pickup appointment.

Your personal information may also be used to communicate with you about subsequent donations and pickup requests in the future. For example, we or the VVA may contact you to inquire about your interest in making additional donations to the VVA or other entities with which we are affiliated.  

Also your information, including your E-mail Address and Telephone Number, may be used to identify you should you need to modify or cancel a pickup request.

Disclosure of Your Personal Information

We do NOT rent, sell or share your personal information to unaffiliated entities for any purpose except the limited ones described herein.  

When you provide Personal Information to PUP through our website we of course share your information with the Vietnam Veterans of America (VVA). We and the VVA may also share your information among our affiliated charities and use your information to send communications for our affiliated charities. If you would like to opt-out of having your information used by us or the VVA or shared with charities other than the VVA you may contact us at info@pickupplease.org. 

We and the VVA also have the right to share your Personal Information with contractors who provide services on our and their behalf. These may include contractors assist us with Site design, development, hosting, and other operations which make our Site work. Other contractors may help us and the VVA communicate with you through electronic mail, direct mail, or telephone communication, or may assist with accounting, legal or other business operations. We always request that our contract service providers protect your privacy and not use your Personal Information for their own marketing purposes or disclose to third party marketers that are not associated with us or the VVA, however we are not responsible for any use in violation of this restriction.

We and the VVA may share your personal information in the following limited circumstances:

  • When we are compelled to do so by a governmental agency, court or other entity (e.g., in response to subpoenas, court orders or legal process);
  • If we believe your actions violate any law, regulation, our Terms of Use Agreement, or if you threaten the rights, property or safety of the Site, operational service providers, suppliers, other customers or users, or any other party;
  • If, in our sole discretion, we believe such disclosure to be necessary or appropriate to investigate or resolve possible problems or inquiries, to protect our business and assets, to defend our interests and/or to comply with our legal and regulatory obligations; or
  • In the event of a bankruptcy, merger, acquisition, transfer of control, joint venture or other business combination involving us, or our related companies.

Opt-Out Information

Contact us at info@pickupplease.org if you no longer desire to receive emails from PickUpPlease.org.

Contact Us

To contact us by phone: (800) 775-8387

To contact us by mail:

Vietnam Veterans of America

Attn: PickUpPlease.org

8719 Colesville Rd. Suite #100

Silver Spring, MD 20910

Accessing and Updating Your Personal Information

Your E-mail Address and Telephone Number are used to authenticate your pickup request. Using this Personal Information you may login to our Site and modify your account with us, including updating your Personal Information and modifying or canceling a pickup request.

How We Protect Your Personal Information

We know it takes confidence and trust to share Personal Information online. We endeavor to keep your confidence and maintain your trust by protecting your Personal Information. To that end, we maintain reasonable standards of security and confidentiality.

However, despite our efforts, as with most Internet sites, it is possible that third parties may unlawfully intercept or access transmissions of private communications. Whenever you provide Personal Information online, you accept this risk, including when you share your Personal Information with us.

We may contract with a third party to maintain and host our website and to store data collected on the site. Therefore any information you submit, including personal information, may be placed and stored on a computer server maintained by a third-party host.  You agree that Company is not liable for any breach of security due to the actions or inactions of the third-party host.


We reserve the right to change our Privacy Policy. If changes are made to our Privacy Policy, we will publish the updated version of our Privacy Policy here. However, please rest assured that if our Privacy Policy changes in the future, we will not use your Personal Information in a manner that is materially inconsistent with this Privacy Policy, without your prior consent.

This policy was last updated on August 9, 2011.


Welcome to www.pickupplease.com (also referred to herein as “PUP,” “Site,” “we,” “us,” or “our”). We provide our services to you subject to the notices, terms, and conditions set forth in this Terms of Use Agreement (“Agreement”). By accessing or otherwise using our Site you agree to all of the terms in this Agreement. As such, we strongly advise you to read this Agreement carefully before using our Site.

Using Our Site

Subject to the terms and conditions of this Agreement, PUP hereby grants you a limited, revocable, non-transferable, and non-exclusive license to access and use our Site only for the purpose of scheduling appointments for in-person pickup of items you want to donate to Vietnam Veterans of America (“VVA”). You may not make any other use of our site, including commercial uses or on behalf of any third party, except as explicitly permitted by PUP in advance.

Subject to the license provided above, you may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile or otherwise exploit this Site or any portion of it unless expressly permitted by PUP in writing. PUP reserves the right to refuse service, cancel pickup appointment requests, and/or terminate user accounts at its discretion, including, without limitation, if PUP believes that your conduct violates applicable law or is harmful to the best interests of PUP. Your E-mail address and telephone number are used to authenticate your identity should you need to schedule a new pickup request or modify or cancel an existing pickup request you have made with our Site. By using our service you agree that this method and form of authentication is acceptable to you. You will be solely responsible for all access to and use of this Site by anyone using your identification whether or not such access to and use of this Site is actually authorized by you, including without limitation, all communications and transmissions and all obligations (including without limitation financial obligations) incurred through unauthorized access or use.

Minimum Age Requirement

You must be at least 18 years old to use our site. By using our Site you represent that you are at least 18 years old.

Links to Third Party Sites

Our Site may contain links to other sites that are not owned or operated by us (“Third Party Sites”). You agree that PUP is not responsible for these Third Party Sites, including  problems related to their operation, content or use of any of your personal information..

 Intellectual Property

All text, graphics, photographs, icons, buttons, audio, video, and software (collectively “Content”) belongs to PUP or its content partners. In addition to protection of each copyrighted work comprising our Content, the collection and arrangement of all such Content contained on our Site is protected as a compilation under United States and international copyright laws. Except as provided in the license above, you may not use our Content without our express written permission.

The text marks “PICKUPPLEASE” and “PICKUPPLEASE.ORG” (and related design marks) are trademarks (or service marks) of PUP (“PUP Trademarks”). All other marks used on our Site are trademarks of their respective owners. Subject to applicable law, you may not use the PUP Trademarks without PUP’s express written permission. You may not use the PUP Trademarks in connection with any product or service, or in any other way, which is likely to create confusion or disparages or dilutes PUP’s trademark rights.

Disclaimer and Limitation of Liability

This Site and the services provided in connection with it are provided on an “AS IS” basis. PUP makes no representations or warranties of any kind, express or implied, as to the operation of our Site or the services provided in connection with our Site. To the fullest extent permitted by law PUP disclaims all warranties either express or implied. PUP does not warrant that our Site will be error free.

From time to time pickup requests scheduled through our Site are not fulfilled. PUP shall in no way be liable to you for cancelled, terminated, or otherwise unfulfilled pickup requests.

To the fullest extent permitted by law, PUP disclaims liability for any damages of any kind arising from your use of our Site, including but not limited to indirect, incidental, punitive, exemplary, special or consequential damages.

Identifying Items You Intend to Donate

When you schedule an appointment for in-person pickup of items you want to donate to the VVA it is your responsibility to identify the items you wish to donate using reasonably sufficient means. At a minimum, you should affix a label to all items you intend to donate to the VVA. This label should include the words “VVA” and the label should be clearly visible to a casual observer when viewed at a reasonable distance. Furthermore, you should set the items you wish to donate outside your residence and at a reasonable distance away from any items on your property that you do not wish to donate (Non-donation Items). Please take special care not to place the items you wish to donate in confusingly close proximity to Non-donation Items that may also be located on your property. Neither PUP nor VVA shall be responsible for Non-donation Items accidentally picked up from your property because of your failure to abide by this section.

Applicable Law and Disputes

This site is created and controlled by a California entity. As such, the laws of the State of California will govern these terms, and conditions, without regard to conflicts of laws.

Any dispute relating in any way to your visit or use of our Site shall be submitted to confidential arbitration in Ventura, California except that, to the extent you have in any manner violated or threatened to violate its intellectual property rights, PUP may seek injunctive or other appropriate relief in any state or federal court in the state of California, and you consent to exclusive jurisdiction and venue in such courts.

Arbitration under this agreement shall be conducted under the rules then prevailing of the American Arbitration Association. The arbitrator’s award shall be binding and may be entered as a judgment in any court of competent jurisdiction. To the fullest extent permitted by applicable law, no arbitration under this Agreement shall be joined to an arbitration involving any other party subject to this Agreement, whether through class arbitration proceedings or otherwise.


We reserve the right to change our Terms of Use Agreement. If changes are made to this Agreement, we will publish the updated version of our Agreement here. Your consent to any such changes is expressly given by your continued use of our Site.

Effective Date

September 17, 2008